Returns Or Exchanges

Thank you for choosing www.happytailessentials.com. To protect our customers' rights and shopping experience, we have established the following refund policies:

Refund Application
If you are not satisfied with your purchase, you can submit a refund request within 14 days of receiving the product. Please contact our customer service team and we will guide you through the refund process.

Product Condition
To be eligible for a refund, the product must be unused, in good packaging, and with all original tags attached. We will not accept refunds for opened, used, or damaged products.

Refund Process
Once your refund request is approved, please ship the product back to the designated address. Upon receipt, we will verify the condition of the returned product and process the refund within two business days. The refund will be credited to your original payment method.

Special Items
Some special items may not be eligible for refunds. Please carefully review the product description before purchasing.

Shipping Costs
If the return is due to product quality issues, we will cover the shipping costs. If the refund is due to personal reasons (such as dislike or unsuitability), the shipping costs are the customer's responsibility.

Contact Customer Service
If you have any questions about refunds or require further information, please feel free to contact our Customer Service team. We are happy to provide you with assistance and support.

Thank you for your trust and support at www.happytailessentials.com. We look forward to your pet having a wonderful experience here!